Information We Collect
Information You Provide
- Account Information: Name, email address, and other details provided during account creation.
- Professional Data: Data related to your organization, role, or relationships to deliver personalized insights.
- Uploads: Content such as documents, files, or other data submitted through the platform.
Information We Collect Automatically
- Usage Data: Information about how you interact with our Services, including pages viewed and actions taken.
- Device Data: Information such as IP address, browser type, and operating system.
- Cookies and Tracking: Data collected via cookies and similar technologies to enhance your user experience. See our Cookie Policy for details and controls.
Information from Third-Party Integrations
We may collect information from external platforms integrated with Bionicly, including:
- PostHog: Product analytics used to understand feature usage and improve the platform. Loaded only after you accept analytics cookies in our consent banner.
- Google Analytics 4: Aggregated usage trends for the marketing site and product. Loaded with consent default: denied until you accept analytics cookies.
- Salesforce: To integrate and synchronize CRM data for customer organizations that connect Salesforce as a data source.
How We Use Your Information
We use the information we collect to:
- Deliver and improve the Services.
- Provide personalized insights and recommendations.
- Communicate updates, announcements, or customer support information.
- Analyze usage patterns to enhance platform functionality.
- Comply with legal obligations or respond to lawful requests.
Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Vendors assisting with hosting, analytics, or customer support (for example, AWS, PostHog, Google Analytics).
- Integrated Platforms: Systems like Salesforce and AWS to provide seamless integration and enriched insights.
- Legal and Regulatory Authorities: When required by law or to protect our legal rights.
For customers who require a formal Data Processing Addendum, our standard template is available on request — email privacy@bionicly.ai or see our Data Processing Addendum page.
Data Retention
We retain your data as long as it is necessary to provide the Services or meet legal obligations. After this period, we securely delete or anonymize your data. Analytics data held by PostHog and Google Analytics is retained per each provider’s default retention (typically 12–14 months); see our Cookie Policy for specifics.
Your Rights
As a U.S.-based platform, you may have rights under applicable privacy laws, including:
- Accessing or correcting your personal data.
- Requesting deletion of your data, where permissible by law.
- Opting out of certain data collection activities, including analytics cookies.
To exercise these rights, contact us at privacy@bionicly.ai.
Data Security
We employ industry-standard measures to protect your information, including encryption and access controls. While we strive to ensure your data is secure, no system can be guaranteed to be completely secure.
International Users
Although Bionicly primarily serves users in the United States, your data may be transferred, processed, and stored in jurisdictions with different data protection laws. By using our Services, you consent to this transfer.
Cookies and Tracking Technologies
Bionicly uses cookies and similar technologies to improve functionality and provide a personalized experience. You can manage cookie preferences through your browser settings or via the consent banner on our site. For the full list of cookies we use, including those from PostHog and Google Analytics, see our Cookie Policy.
Updates to This Policy
We may periodically update this Privacy Policy. The “Effective Date” above reflects the most recent changes. We encourage you to review this page regularly for updates.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@bionicly.ai